Legislation affecting customer service for the hospitality industry

Failure to properly ensure maintenance of this boiler could result not just in machine failure but gas leakage and consequent safety disasters. We would advise seeking professional legal advice to ensure that you are fully aware of all other laws related to your individual situation and how they may apply to your plans.

Employees who know and understand the law can keep more accurate records and will be less likely to throw away important documentation. Having a written document process for checking cleanliness, food temperatures, maintenance schedules, safety and security checks are all highly relevant to comply with a whole raft of statutory obligations.

From chat to VR and AR, tech has gone from gee-whiz to must-have as a tool to understand attendee preferences. When taking over a hotel form a buyer, implementing practical changes for the first few days of trading is essential Taxing Situations If you don't think tax reform is a make-or-break ongoing political issue, consider the pain felt when the business meal tax deduction was reduced from percent to 25 percent.

Proper Record-Keeping Hospitality businesses have to maintain a variety of records, including tip sheets indicating the tips employees receive at tip-out, employment agreements and payroll tax paperwork. In addition to healthy food options, growing trends include lighting that energizes, air purification, yoga spaces, in-room exercise equipment and even vitamin-infused shower water.

Therefore hotels need to adhere to the Licensing Act Specifically any surcharges that credit card companies asked to hotelier for payments made by credit card must be identified on the guests bill.

Political Problems Affecting the Restaurant Industry

Likewise to protect the safety and health and welfare of guests hoteliers are obliged to ensure that all gas equipment and gas appliances meet with the Gas Safety Installation and Use Regulations Codes of Practice Last Updated: Please provide your comments in the feedback form.

Import and export laws also impact your operations. Product liability regulation Australia has a national statutory framework to regulate product safety and information standards. These laws govern how businesses interact with their suppliers, customers and other businesses.

One of the most serious threats to your business and guests is an unexpected fire.

Hospitality Legislation And Regulation To Watch In 2017

For further information, see business. For particular state or territory information, please contact the relevant jurisdiction or see business.

Smart rooms, smart badges and smart phones are all connected to share information and make getting what you want when you want it easier than ever. In addition to Australian Government legislation, state and territory laws govern consumer protection.

If you are serving food at your hotel you have legal duties to ensure the food is prepared in a hygienic fashion and in the proper way for the safety of your guests.

Newsletter Australian business and environment laws Australian Government and state and territory government legislation exists to protect consumers, the environment and the community, as well as to promote fair trading and competition.

Food poisoning represents one of the most serious threats to your business. Specifically any personal data held on a computer must be available at the public and the owners of such data must notify the data protection Commissioner.

For example, if you advertise one price, then an employee refuses to offer that price to a patron, you could be sued for deceptive marketing. Even the simple process of naming your new hotel does have regulatory implications. In the United States, international inbound travel is expected to continue to grow at a rate of 2.

In particular employees should be provided with any proper protective clothing required to handle harmful substances.

Employees, managers and other staff members have to know enough about the law to avoid breaking it because failing to follow state and federal laws can result in fines, lawsuits and negative publicity. Travel Association has warned that the U.

The National Restaurant Association Political Action Committee and other industry lobbying agencies provide information and assistance. Green Scene Energy initiatives, agricultural policies and packaging restrictions affect how you do business.

They support political candidates who will provide them with a voice in negotiating issues that affect the industry, including nutritional labeling, obesity-fighting programs, minimum wage hikes, affordable health care and immigration reform.

Importance of Knowledge of Laws in the Hospitality Industry

Fair trading laws in your state and territory. Food poisoning can be created because germs can cause diseases and illnesses if allowed to spread between humans and food.

The role of state and territory offices is primarily to assist consumers. They also outline the rights of businesses and business owners when conflicts arise.

Menu Mandates Food and nutrition topics including childhood obesity; diet-related diseases; food safety; menu labeling; and allergen concerns are among top political issues affecting restaurants.

Many local colleges provide formal training courses on food hygiene for those new hoteliers who have limited experience in this area. If you have any ideas on how we can improve, we'd love to hear them. Staff are also protected under the Act in that they cannot be required to work excessive hours any unsuitable shift pattern which could result in an accident or ill-health from fatigue.

Loudly declaring your political affiliation or proclaiming yourself "anti" anything can alienate customers. Home» Hotel Tech» Top 10 Trends Impacting the Hospitality Industry.

Top 10 Trends Impacting the Hospitality Industry. By Smart Meetings Staff on August 03, “While departments such as room service, or the concierge desk, will be pared back due to lessening demand, social skills and local knowledge will be called upon more by. Laws and Regulations Applicable to the Travel Industry: Study Guide for Travel Agents and Counsellors is an essential pedagogical aid for all instructors, whether at training institutions or business consultation.

The third section should explain how legislation and the organisation's policies contribute to or improve customer service. You should ensure that you compare the impact on the law and the policies both from the point of view of the customer and of the organisation using appropriate examples.

Competition laws. Australia has a national statutory framework to ensure that trading is fair for businesses and consumers. This framework is administered and enforced by the Australian Competition and Consumer Commission (ACCC).

In addition to Australian Government legislation, state and territory laws govern consumer protection. LEGISLATIVE REQUIREMENTS IN CUSTOMER SERVICE Contract law Protection from violence and bullying Training legislation and standards Customer Service Operations: Health and safety regulations Safety standards Risk and hazard management Training legislation and standards Industry Codes of Practice.

Health and safety legislation - laws in the workplace. It's important to know how workplace legislation applies to you. Use this site to: find the legislation relevant to your industry. watch out for changes in the law. discover where you can go for more advice and guidance.

Legislation affecting customer service for the hospitality industry
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Australian business and environment laws - Austrade